Prepare your device and the QR code for eSIM installation.
Check Compatible Device
Please check whether your device supports eSIM.
📌 To see the official list of eSIM-supported devices announced by each carrier, please click the button for your carrier below.
SIM Unlock Check
If your device is SIM-locked, eSIM will not work. Please make sure your device is unlocked.
Go to Settings → General → About. If 'No SIM restrictions' is displayed under Carrier Lock, your device is unlocked. If a specific carrier name is shown, the device is locked to that carrier.
📌 To check SIM lock information provided by each carrier, please click the corresponding carrier button below.
Internet Connection
Please make sure you are connected to Wi-Fi or mobile data. An internet connection is required to download the eSIM.
Prepare QR Code
Prepare the eSIM installation QR code sent to you by email after applying for activation.
Connect to Wi-Fi, then scan the QR code to install the eSIM.
Go to Download Screen
Go to Settings → Connections → SIM Manager → eSIM, then select 'Add eSIM' and proceed with 'Scan QR code' on the download screen.
How to Add eSIM
In the next step, please choose one of the two methods below.
Scan the provided QR code within the frame to automatically start eSIM installation.
Be sure to configure the APN for data connectivity!
Network Setup
From the Home screen, swipe down from the top-right corner to open the Control Center, then turn on Wi-Fi. Make sure your device is connected to the network before proceeding.
QR Code Scan
Click the button for your carrier below to display the QR code, then scan it using the Camera app on your device.
Start Download
When the download prompt appears, tap 'Continue'.
This message may not appear depending on your iOS version.
Allow Download
When the download permission prompt appears, tap 'Allow'.
Done
Once the download is complete, tap 'Close' to finish preparing for installation.
Go to the Installation Screen
Go to Settings → General → VPN & Device Management → Downloaded Profile, then select the downloaded profile to open the installation screen.
Install the Profile
Tap 'Install' in the upper-right corner of the installation screen.
Enter Your Passcode
When prompted, enter the device passcode you have set to install the profile.
This screen will not appear if you have not set a device passcode.
Allow Installation
On the warning screen, tap 'Install' in the upper-right corner. When the profile installation message appears, select 'Install'.
Done
Once installation is complete, you'll return to the installation screen where 'Profile Installed' is displayed. Tap 'Done' in the upper-right corner.
Verify Installation
Go to VPN & Device Management and verify that the profile appears under Configuration Profile.
Check the connection in the status bar.
Allow Activation
When a message about activating a new eSIM appears, please select 'Allow'.
This message may not appear depending on the iOS version.
Activation
When you are ready to activate, tap 'Continue' and follow the on-screen instructions to complete the installation.
Check Activation
Go to Settings → Cellular → SIMs and check whether the added SIM line is turned on.
Reboot Device
Turn the power off and on at least twice.
Check Status Bar
Check that the carrier name (such as NTT DOCOMO or SoftBank) and data connection icon (4G, 5G, LTE) are displayed correctly at the top of the screen.
Connection Test & Completion
Try making a call or accessing the internet. If everything works properly, the activation process is complete.
Initial Setup FAQ
